Social Safety Improves Buyer Expertise Rating

We’re dedicated to bettering customer support by offering extra entry to our applications and providers, and our efforts have paid off.

We’re proud to announce that Social Safety’s rating on Forrester’s 2023 Buyer Expertise Index elevated by 3.3 factors – the one company on the listing to make a big acquire.

We achieved this increased rating by specializing in key initiatives in 2023, like:

• Implementing on-line scheduling for in-office enumeration appointments. Clients can now schedule appointments on-line for each authentic and substitute Social Safety playing cards. This service is at the moment obtainable in all 50 states, in addition to Puerto Rico and the Virgin Islands.
• Conducting a focused mail marketing campaign to succeed in individuals who could also be eligible for Additional Assist with Medicare prescription drug prices and Medicare Financial savings Packages with enrollment data. Please see our publication, Understanding the Additional Assist with Your Medicare Prescription Drug Plan.
• Using methods to assist individuals going through boundaries in accessing our applications and providers, together with individuals with:
  • Restricted earnings and sources.
  • Restricted English proficiency (LEP).
  • A danger of homelessness.
  • Psychological and behavioral disabilities.
• Partnering with the U.S. Division of Agriculture’s Meals and Diet Companies to check new methods to make it simpler for SSI candidates to entry diet help applications. For extra data, please see our press launch.

Forrester’s’ recognition of our customer support enhancements displays our dedication to creating it simpler so that you can do enterprise with us. We invite you to study extra on Forrester’s web site. Please share this information with those that might have it.

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