As the brand new Commissioner of Social Safety, I’m devoted to making sure equitable entry to our applications and high-quality service for everybody searching for our assist. According to the Administration’s whole-of-government method to ship higher outcomes for the American folks, I’m happy to share our Fairness Motion Plan 2023 Replace.
Our fairness work helps progress on our greatest customer support challenges in 2024, together with lengthy wait instances on our Nationwide 800 quantity, processing instances for incapacity determinations, and overpayment and underpayment inequities. I sit up for working with advocates and different stakeholders in communities throughout the nation to ship crucial companies equitably to the American folks.
Our up to date plan continues our work to:
- Simplify and enhance entry to the Supplemental Safety Earnings program for ladies, households, people from underserved communities, and different folks dealing with limitations.
- Present extra information by race and ethnicity to the general public to additional establish, monitor, and handle areas the place there are service inequities.
- Replace our techniques and Social Safety Quantity software processes.
We even have three new focus areas within the up to date plan, together with:
- Making certain language doesn’t pose limitations to use for advantages and entry companies.
- Decreasing pending SSI underpayments and assessing root causes of improper funds.
- Growing consciousness of survivors advantages eligibility amongst folks disproportionately impacted by COVID-19.
Go to our Fairness web page to obtain the complete Fairness Motion Plan 2023 Replace, which incorporates how we’ll measure our close to and longer-term progress.
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Tags: Commissioner, Common Data, Individuals Dealing with Boundaries, SSI, SSN, supplemental safety revenue
